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Refund and Cancellation Policy for Svetro
At Svetro, we are dedicated to ensuring the satisfaction of our users and stand firmly behind the quality of our products and services. We recognize that each user’s situation is unique, and therefore, we handle refunds and cancellations on a case-by-case basis with the primary goal of ensuring customer satisfaction. This Refund and Cancellation Policy (hereinafter referred to as the “Policy”) outlines the specific terms and conditions under which refunds and cancellations are processed, reflecting our commitment to transparency and exceptional user service.
This Policy forms an integral and inseparable part of Svetro’s Terms of Use. All capitalized terms, unless otherwise defined in this Policy, shall be interpreted and understood as per their definitions and context in the Terms of Use. In the event of any inconsistency or conflict between the provisions of the Terms of Use and this Policy, the provisions of the Terms of Use shall prevail.
1. Refund and Cancellation Process
Svetro evaluates refund and cancellation requests individually to ensure fairness and transparency. To initiate a refund or cancellation, users must submit a request by contacting us at info@svetro.com. The request should include relevant details such as the user’s account information, the service or product in question, and the reason for the request.
Upon receiving the request, Svetro will review the circumstances surrounding the request, including the user’s usage of the service, the nature of the issue, and compliance with our Terms of Use. Following the review, we will communicate our decision to the user. This communication may include details regarding the refund amount, any applicable cancellation fees, or other relevant information. Users will be notified through the same communication channel used to submit the request, unless otherwise specified.
2. Eligibility for Refunds
Refunds are generally not offered for services that have already been fully rendered or for products that have been used, unless there is a clear defect or failure on our part to deliver the promised service or product. Specific eligibility criteria for refunds will depend on the nature of the service or product purchased and the circumstances of the request. For example:
If a service has not yet been initiated or delivered, a full or partial refund may be considered.
If a user encounters a technical issue that prevents them from accessing or using the service, and Svetro is unable to resolve the issue within a reasonable timeframe, a refund may be issued.
Non-refundable fees, such as third-party processing fees or state filing fees (if applicable), will not be refunded unless explicitly stated.
3. Cancellation of Services
Users may request to cancel their subscription or service at any time by contacting us at info@svetro.com. Upon cancellation, access to the service will be terminated as per the terms of the subscription or service agreement. If a user cancels a subscription, they may continue to have access to the service until the end of the current billing cycle, after which no further charges will be applied. No refunds will be issued for the remaining portion of the billing cycle unless otherwise determined by Svetro based on the specific circumstances.
4. Amendments to This Policy
Svetro reserves the right to amend, modify, or rescind any part of this Refund and Cancellation Policy at its discretion and at any time. Any amendments to the Policy will be effective immediately upon their publication on the Svetro website. We will communicate amendments to this Policy by posting the updated version on our website, sending direct emails to users, or through other communication methods as deemed suitable by Svetro. Users are encouraged to regularly review this Policy on the Svetro website to stay informed of any changes.
By continuing to use Svetro’s services after amendments to this Policy, users acknowledge and agree to be bound by the revised terms.
5. Governing Law
This Policy shall be governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., the State of Delaware, USA], without giving effect to any principles of conflicts of law. Although the user acknowledges that we will have the ability to enforce our rights in any court of competent jurisdiction, you hereby consent to the exclusive jurisdiction and venue of courts in [Insert Jurisdiction], regarding any and all disputes relating to this Refund and Cancellation Policy.
6. Contact Us
If you have any questions, concerns, or requests regarding this Refund and Cancellation Policy, please contact us at:
Email: info@svetro.com
Last Updated: April 10, 2025
